Customer Service

Doing business with Manly Council should be a productive and effortless procedure.

In many ways, for most services, doing business is as easy as going to the Manly Town Hall and meeting with the Customer Service team. They are available to make business transactions and provide access to a wide range of information.

  • Council services
  • Events
  • Information about the local area
  • Products

Staff can answer customer enquiries and complete their business transactions in a wide range of areas.  The foyer area in Town Hall provides a relaxed atmosphere for informal meetings. A computer with a printer is provided in the foyer for customers to access Council’s website and e-services for payments of rates and invoices.
The Customer Service staff are happy to offer advice to customers as to the choices available in the way they do their business with Council, including over the website or via email.

Development Application Enquiries

A Lodgment & Quality Assurance (LQA) Officer is available between 9am to 5pm, Monday to Friday, to answer basic planning enquiries or for a free 10 minute meeting.  

Duty Planners are also available for 10 minute meetings regarding specific development applications and advice regarding the application of local planning controls, these are also free of charge and are held between 9am – 12pm, Monday to Friday.  Duty Planners are available to answer more detailed planning enquiries between the hours of 9am and 12pm where the LQA Officers are not able to respond to the enquiry.    

Both services do not require an appointment.

Please contact:-

Customer Service Centre

Town Hall

1 Belgrave Street
 Manly
Phone (02) 9976 1500
Fax (02) 9976 1400
Postal Address

GPO Box 82
MANLY NSW 1655

DX 9205
MANLY

Hours of Operation

Monday to Friday (Closed weekends and Public Holidays)
8:30am to 5:00pm

Services Available

  • Access to Files – including partial processing of requests
  • Beach/Reserve events
  • Boat storage
  • Certificates:
  • Section 149 (2 & 5) Property Zoning Certificate
  • Section 149(b) Building Certificate
  • Section 603 Rating Certificate
  • Section 735(a)Outstanding Health and Building Notices
  • Children’s services and activities
  • Crane permits
  • Debtors accounts
  • Development and construction Applications:
  • Development Applications
  • Construction Certificates
  • Section 96 Modifications
  • Approved Plans released for collection by Applicants
  • Dog registration
  • Filming and photography permits
  • Footpath/kerb and gutter/vehicular crossing permits
  • Government Information (Public Access) Act Applications
  • Freedom of Information Applications
  • Hall hire applications (including tennis courts, reserves, library meeting room)
  • Hoarding applications
  • Notice of Internment and Receipt of Ashes for Manly Cemetery and Columbarium
  • Outdoor restaurant eating applications
  • Parking permits (Residential and Designated parking areas)
  • Policy Documents:
  • Local Environmental Plan (LEP) and LEP Map
  • Development Control Plans (DCP)
  • Section 94 Contributions Plan
  • State of the Environment Report
  • Sustainability Strategy
  • Public documents:
  • Annual Report
  • Community Annual Report
  • Fees and Charges
  • Management Plan
  • Manly Social Plan
  • Manly Conservation Strategy
  • Quarantine Station Observation Plan
  • State of the Environment Report
  • The Plain English Home Building Contract
  • Code for Food Premises
  • Code for Protection of Buildings Against Termite Attack
  • Rates payments
  • Recycling and Compost Bins
  • Road opening permits
  • Tree permit applications
  • Vehicular driveway crossing applications
  • Waste Services – garbage and recycling

Information and business transactions which can be made at the Customer Service Counter include:

  • Registration of customer requests, comments, complaints and compliments onto Council’s Customer Request Management System for action by the appropriate Council officer.
  • Change of Address
  • Citizenship
  • Council Agendas and Minutes
  • Development Applications currently on notification
  • Heritage items and walks
  • Information and directions
  • Justice of the Peace duties
  • Precinct Community Forum Meetings and Guidelines
  • Property Enquiries
  • Photocopying of documents and plans
  • Rates enquiries
  • Retrieval of files from archives for viewing under the Open File policy
  • Sporting Facilities
  • Zoning enquiries